Howard Stringer apologizes for the PSN

Howard Stringer apologizes for the PSN - 2011-05-06 16:27:42

The Sony CEO has lifted the curtain on Sony's new Identity Theft Protection Plan.

 

Sony CEO Howard Stringer wrote an open letter to apologize for the recent PSN fiasco and also shared some details about what the company will do to make things better.

“Let me assure you that the resources of this company have been focused on investigating the entire nature and impact of the cyber-attack we’ve all experienced and on fixing it," wrote Stringer. "We are absolutely dedicated to restoring full and safe service as soon as possible and rewarding you for your patience. We will settle for nothing less.”

Stringer goes on to introduce the ‘All-Clear ID Plus’ Identity Theft Protection Plan for United States citizens. Details of the plan are listed below, and include a $1 million identity theft insurance policy. The plan is only valid in the U.S. but Sony says similar plans will be introduced in other countries and territories.

  • Cyber monitoring and surveillance of the Internet to detect exposure of an AllClear ID Plus customer’s personal information, including monitoring of criminal web sites and data recovered by law enforcement. If his/her personal information is found, the customer will be alerted by phone and/or email and will be provided advice and support regarding protective steps to take. The customer will also receive monthly identity status reports. Debix works with an alliance of cyber-crime experts from the government, academia and industry to provide these services.
  • Priority access to licensed private investigators and identity restoration specialists. If an AllClear ID Plus customer receives an alert, or otherwise suspects that he/she may be the victim of identity theft, the customer can speak directly, on a priority basis, with an on-staff licensed private investigator, who will conduct a comprehensive inquiry. In the case of an identity theft, the customer can work with an identity restoration specialist to contact creditors and others, and take necessary steps to restore the customer’s identity.
  • A $1 million identity theft insurance policy per user to provide additional protection in the event that an AllClear ID Plus customer becomes a victim of identity theft. This insurance would provide financial relief of up to $1 million for covered identity restoration costs, legal defense expenses, and lost wages that occur within 12 months after the stolen identity event.
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Finally, in a separate statement on the PlayStation blog, Sony said that they are entering the final stages of internal testing for the new PlayStation Network and added that service should be restored within the next couple of days. I've got some Portal 2 co-op to play, so I'd politely ask them to hurry up.

Source: PlayStation Blog